Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Zendesk, the world's leading AI service provider, today announced major breakthroughs in AI innovation at its AI Summit designed to strengthen its Resolution Platform. In response to increasingly ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

A breach of popular cross-platform communications app Discord may be incredibly serious, with a security research group claiming that 2.1 million passport and driving license photos were taken by ...

Hackers have reportedly stolen more than two million government identification photos from Discord’s third-party support system and are now threatening to leak them unless the company pays a ...

Discord claims that the attackers are circulating inaccurate information about the breach of a customer service provider as part of an extortion attempt. ...

Lenders seized 1019 Market St., once Zendesk's Mid-Market headquarters, at a public auction in September.

OpenAI recently released a list of its top customers — 30 companies and individuals that have each processed more than a trillion tokens using its models. To give that some context, that’s hundreds of ...

Turning data into dashboards isn’t enough. The real ROI comes when insights drive action—changing how teams work, serve customers, and grow revenue. Every company collects customer data. Surveys, call ...

Hackers behind Discord’s Zendesk breach are allegedly extorting the platform after stealing 2.1 million users’ ID photos.