The City of Denver has changed its 311 service hours and is directing residents to use its new chatbot to answer questions.

Due to the devastating June windstorm, the U.S. Small Business Administration recently announced the availability of low-interest federal disaster loans for local businesses, private nonprofits and ...

911 operators often find themselves inundated with non-emergency calls. Montgomery County Police Department (MCPD) officials ...

Facing major budget shortfalls, Denver is cutting back hours and staff for the 311 call center and looking to leverage an artificial intelligence chatbot to pick up the slack.

The Hamilton County 9-1-1 Emergency Communications District will soon be handling 9-1-1 calls and emergency communications ...

Denver 311 reduces service hours and relies more on AI chatbot 'Sunny' to navigate city services and pushes use of AI-powered chatbot.

As Spokane continues to delay a decision on creating its own emergency dispatch system, regional leaders warn of possible failures and slower response times.

Alaskans impacted by the government shutdown can call 2-1-1 for free assistance with food, health care, mental health, and ...

After three decades answering 911 calls for the DPD, April Overman found a new way to serve: Helping middle schoolers fall in love with science and meet the people behind the badge.