Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?

2. Adopt an AI-first stack from day one. Use AI-forward customer relationship management (CRM) for automatic notes, call ...

2025 is shaping up as the year when AI shifts from optional to structural. The macroeconomic environment may be slow, but ...

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact centre agents.

Discover how to leverage AI for conversion rate optimization (CRO) to increase lead conversions and eliminate friction from ...

For most business leaders, the sales team is the engine that drives growth. But even the best engines need regular tuning. In ...

After changing its technology and losing a major customer, Kea returned with a colorful rebrand that puts a wise-cracking ...

“People analytics has been around for a while,” says Rebecca Wettemann, founder, CEO, and principal analyst of Valoir, who notes that in the HR domain, analytics has largely been restricted to ...

ST. LOUIS — A local real estate investor has plans to turn the shuttered Armory entertainment complex in Midtown into a data center, in what could be the first project to test the city’s new rules on ...

After Tesla launched the Model Y Juniper with a front bumper camera and a turn signal stalk, we predicted that these changes would trickle down to the Model 3. This happened in China, but Tesla is now ...

LIVE OAK — Public officials from across Santa Cruz County are celebrating the forthcoming launch of a new facility in Live Oak they say will fill a sorely needed health care gap for local youth.