Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. AI has collapsed the distance between idea and evidence. I learned this building at Joomag ...

Although there's still some 2025 left, the contours of the year are clear: growth is uneven, capital is cautious and AI continues to rewrite business strategy as a structural force. This is shown in ...

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact centre agents.

Discover how to leverage AI for conversion rate optimization (CRO) to increase lead conversions and eliminate friction from your sales funnel.

After changing its technology and losing a major customer, Kea returned with a colorful rebrand that puts a wise-cracking parrot ...

Abstract: Intelligent computing center (ICC) is a new type of data center constructed with intelligent computing power, such as graphic processing units (GPUs) and artificial intelligence acceleration ...

While your customers wait for a simple battery replacement or watch repair, why not take a moment to dazzle them with diamonds? Many shoppers have never held a 1 or 2 carat diamond in their hand. Just ...

ST. LOUIS — A local real estate investor has plans to turn the shuttered Armory entertainment complex in Midtown into a data center, in what could be the first project to test the city’s new rules on ...

Tatiana Maslany, star of Marvel’s She-Hulk: Attorney at Law, which aired on Disney+, is urging people to cancel their subscriptions to Disney services. Maslany posted an image to her Instagram Story ...