Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

At Cisco WebexOne in San Diego, Cisco president and chief product officer Jeetu Patel, presented a keynote session that ...

IT and networking giant claims ‘major’ steps forward in collaboration and customer experience, both powered by AI, and designed to help enterprises work and serve smarter.

The Social Security Administration (SSA) announced a big change to the program starting Sept. 30, 2025 — but don’t worry, it’s not a cut to benefits. Instead, that’s the day that the SSA will stop ...