Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

1. Tap your Phone app. 2. While in a phone call, swipe down from the top-right corner of your screen to access your Control Center. 3. Tap Phone Controls near the top of your screen. To disable Voice ...

Conversations about the implementation and deployment of artificial intelligence in the workplace have evolved rapidly in ...

Best-selling books such as Japan as Number One warned of Japanese dominance. The PBS series Frontline aired the documentary “Losing the War to Japan.” Silicon Valley looked spent after U.S. producers ...

Wherever we turn, there seems to be another scam, and because Zelle is an easy way to send and receive money, it's also an ...

Amid a consumer boycott of their Xbox business, Microsoft are apparently ending the Israeli military's access to certain ...

Olivia Owlett chose to do her primary care residency in this Northern California college town largely because it faces many of the same health care challenges she ...

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Another arrest of a teenage hacker associated with the Scattered Spider gang has been made, this time in relation to two 2023 ...

A confusing contradiction is unfolding in companies embracing generative AI tools: while workers are largely following mandates to embrace the technology, few are seeing it create real value. Consider ...

Marcus Rashford did not find a place in the England squad for the Euro 2024, and it was a harsh realisation that his career was going downhill. The 27-year-old was struggling with form and confidence ...

(CNN) — President Donald Trump increased pressure on Attorney General Pam Bondi to bring criminal charges against several political foes, calling her out by name Saturday as he noted he had reviewed ...