A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

In the last decade and a half, boys and young men have more than doubled their average time per week spent gaming.

The City and County of Denver will have Denver's 311 lines open from 7 a.m. to 5 p.m. on weekdays. But "Sunny" the 311 chatbot, will be available 24/7.

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Rivian CEO RJ Scaringe says the company's new R2 model, to be manufactured in Normal, is "key" to the company's profitability ...

Gaynell Acklin, 72, was headed to her sister's house when traffic suddenly stopped around the 4700 block of Montview Drive.

ASHLAND, Ky. (WCHS) — Ashland is about to break ground on one of its biggest economic projects ever. The long-planned convention center promises growth and opportunity, but city leaders are also ...

Cisco (NASDAQ: CSCO) today announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool ...

The president holds expansive power to determine what activities within the executive branch are essential and which aren’t.

The Positively Aging Project will be held from 9 a.m. to 3 p.m. Saturday, Sept. 20, at the Mizell Center in Palm Springs.

With a cell phone recording in his right hand, Tyon Grant-Foster stretched his right arm out to make sure he could capture every angle of the pep rally unfolding in front of Gonzaga’s McCarthey ...