A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated artificial intelligence.

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics and omnichannel communications that allow service agents to seamlessly ...

In the last decade and a half, boys and young men ages 15-24 more than doubled their average time spent gaming, to about 10 hours a week, according to a major survey. Some teachers say gaming has ...

There’s good news and bad news for those whose blood pressure shoots up when a call center directs you to a chatbot without even the possibility of first conversing with a human. First, the bad: the ...

Crime rings are hiring accomplices to steal replacement debit cards from mailboxes or pick up old debit cards from homes as part of fraud schemes.

President Trump has unleashed new weaponry in his war against Democrats, liberals and the left. Over the past four weeks, he has initiated what amounts to a unique form of partisan civil war designed ...

Rivian CEO RJ Scaringe says the company's new R2 model, to be manufactured in Normal, is "key" to the company's profitability.

Wade Milyard Jr. retired from the Frederick Police Department as a K-9 handler in January. Now, he spends his time doing laundry for those in need.

“Center Aging Monday Coffee Klatch” will be at 10 a.m. on Zoom. This is a social hour for older LGBTQ+ adults. Guests are encouraged to bring a beverage of choice. For more details, email ...

Multiple social media feeds, from the leaders in AI video, have launched in recent months. They likely won't all last.

Chloe Gong's new book, Coldwire, kicks off a new science-fiction YA series and Cosmopolitan has an official first look with quotes and an excerpt.

RJ Scaringe discusses the company's headquarters move to California from Michigan in 2020 and the upcoming launch of its lower-priced R2 SUV.