Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

President Trump has unleashed new weaponry in his war against Democrats, liberals and the left. Over the past four weeks, he ...

Rivian CEO RJ Scaringe says the company's new R2 model, to be manufactured in Normal, is "key" to the company's profitability ...

The Baltimore Ravens may be searching for a new head coach at season's end. Here's a snippet on what the search may look like ...

There is a better approach to AI for businesses that don't want to shell out millions of dollars to Google or OpenAI to build ...

A former member of Los Angeles Mayor Karen Bass’ senior staff has been sentenced to a year of probation for reporting a fake bomb threat to City Hall while attending a virtual meeting in ...

With the right communication strategies, you can bridge any communication gaps and keep your employees engaged, regardless of ...

In today's Daily Briefing, we tell you when you can celebrate the life of Harold Matzner, which development projects were determined to need more work, and tell you how National Taco Day and Taco ...