A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

My mom needed a phone to stay connected in her new assisted living apartment, but most smartphones were too complex for her.

Your smartphone serves as your primary tool for communication, but there are times when you may not be able to answer calls directly due to busy schedules, meetings, or being in a location where ...

iOS 26 is now available for everyone to download, and it's a big update. There are significant design changes, and many new features to learn about. Some of the additions need some setup so you can ...

KANSAS CITY, Mo. (KCTV) - Kansas City, Missouri, Police said they detained a minor at an NBA YoungBoy concert Sunday night after a brutal beating. KCPD said they got a call around 9:30 p.m. for a ...

For years, the “regular” iPhone received hand-me-downs from the Pro models. This was less so with the iPhone 16 and 16 Plus, but the trickle-down philosophy was still there to a degree. For 2025 and ...

In an effort to bring preventative care directly to underserved communities in New Jersey, Hackensack Meridian Health is rolling out two state-of-the art mobile screening centers that will offer free ...

Operator: Good day, and welcome to the Cheetah Mobile Second Quarter 2025 Earnings Conference Call. [Operator Instructions] Please note this event is being recorded. I would now like to turn the ...

David Taylor David Taylor, center, is facing charges for crimes related to forced labor at two mansions in Ocala, left, and Tampa, right. TAMPA, Fla. — David Taylor, who calls himself “Apostle” and ...

Kepler Cheuvreux, a leading independent European financial services company, believes that investor sentiment on artificial intelligence is increasingly becoming “divided.” Questioning whether AI is ...

Craig is a reporter for Pocket-lint based in Toronto. He earned a diploma in journalism from Seneca Polytechnic and holds a Media Foundations certificate from Humber College. Craig previously interned ...