A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

My mom needed a phone to stay connected in her new assisted living apartment, but most smartphones were too complex for her.

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Discover how iOS 26's call screening lets you silence, screen, and transcribe calls for better control and fewer interruptions.

Samsung's One UI 8.5 is expected to be the next big software upgrade for Galaxy smartphones. Although a beta of the software ...

We’ve all been there, standing by a window or waving our phones in the air, hoping a bar or two of mobile phone signal will appear. For many, Wi-Fi ...

Rowan is taking charge at Playtech’s new call centre, but his rules make absolutely no sense. US Patriot missiles face growing problems as Russia changes tactics White House Raises Pressure on ...

You don't have to stretch out your thumb every time you change your screen brightness or turn on Do Not Disturb.

Nothing, through a post on X, announced Call Recording is being deployed to qualifying phones. The feature is distributed via ...