Remote call center workers secured permission to seek early appellate review of a federal district judge’s novel ruling that limited which off-the-clock tasks count as part of their workday.

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job, so remind yourself that your beef isn’t with them, it’s with their ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

With the right communication strategies, you can bridge any communication gaps and keep your employees engaged, regardless of ...

Beverly is a writer, editor, and paralegal specializing in personal finance and tax law. She covers personal financial and legal topics, as well as tax breaks, tax preparation software, and tax law ...

iOS 26 is now available for everyone to download, and it's a big update. There are significant design changes, and many new features to learn about. Some of the additions need some setup so you can ...

How’s that for stepping out in the nude? Today in London, A-list actress Margot Robbie posed at the London photo call for “A Big Bold Beautiful Journey” in a bra and pencil skirt set from the Mugler ...

Medicare removed Social Security numbers from ID cards in 2018 to help stop scams, but this change won't protect you if you give your number to a stranger on the phone. Medicare will never call you ...

David Taylor David Taylor, center, is facing charges for crimes related to forced labor at two mansions in Ocala, left, and Tampa, right. TAMPA, Fla. — David Taylor, who calls himself “Apostle” and ...