At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...
As the federal government shutdown enters its tenth day, one major health care issue has continued to be a sticking point: ...
Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.
With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...
A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...
While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...
The next iteration of Apple's beloved iPhone operating system is officially here in the form of iOS 26. While the arrival of Liquid Glass has been met with mixed reviews, Apple's latest OS offers a ...
The NFL is hoping to crack down on any controversy surrounding the Tush Push. After the Eagles’ short-yardage play went viral on Sunday after some apparent missed calls, the league has now admitted ...
We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...
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