The government shutdown is in its third week as the Senate failed again to advance a House-passed measure to fund the ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

The vote was 49-45. Two Democrats joined Republicans to advance the bill, and Republican Sen. Rand Paul of Kentucky voted ...

After falling to low 50s to kick off our Tuesday, this afternoon we warmed back up to around 80° and saw plenty of sunshine!

The Port St. Lucie Sports Club professional men's team will compete in USL League One and begin play in spring 2027. A ...

A majority of parents of kids ages 11 to 12 said their child has a smartphone, a Pew Research Center survey published October ...

A man watches a herd of wild Asiatic elephants wander through a paddy field at a village in Assam, India, on Dec 7, 2023. BIJU BORO/AFP India is establishing a survival center for endangered Asiatic ...

As the federal government shutdown enters its tenth day, one major health care issue has continued to be a sticking point: ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...