While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

At a startup office in this Indian city, developers are fine-tuning artificial-intelligence chatbots that talk and message ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

As the federal government shutdown enters its tenth day, one major health care issue has continued to be a sticking point: ...

The next iteration of Apple's beloved iPhone operating system is officially here in the form of iOS 26. While the arrival of Liquid Glass has been met with mixed reviews, Apple's latest OS offers a ...

Your smartphone serves as your primary tool for communication, but there are times when you may not be able to answer calls directly due to busy schedules, meetings, or being in a location where ...

The vote was 49-45. Two Democrats joined Republicans to advance the bill, and Republican Sen. Rand Paul of Kentucky voted ...

The Port St. Lucie Sports Club professional men's team will compete in USL League One and begin play in spring 2027. A ...

A majority of parents of kids ages 11 to 12 said their child has a smartphone, a Pew Research Center survey published October ...