The shipping giant UPS warns customers that parcels stuck at customs hubs may be disposed of when necessary clearance ...

Thousands of U.S.-bound packages remain in postal limbo due to the imposition of onerous new customs regulations brought in ...

SPRINGFIELD, MA (WGGB/WSHM) - There’s an alert for any holiday shoppers out there, who may be looking to bring in presents ...

Nobody is happy, from the businesses overseas to the Americans waiting on their packages. And it's all Trump's fault.

UPS has seen "a significant increase" in the number of shipments that require formal customs clearance since new import rules have taken effect.

The sender or receiver of a missing UPS package can open a claim with the company for a full refund at the UPS claims site.

In the event that your package gets stolen, there are a few steps you can take to try and retrieve it, receive a refund, or file an insurance claim.

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