With HR leaders pulled in many directions, it's wise to track your successes. NPS can go a long way to find places to correct ...

From data protection to fraud prevention, cybersecurity is central to CSR. Learn how to align security with social ...

Editor’s note: This content is sponsored by Surf and was produced by BrandRap, the sales and marketing arm of Rappler. No member of the news and editorial team participated in the production of this ...

FAIRFAX COUNTY, Va., Sept. 4, 2025 /PRNewswire/ -- SuccessKPI, a leading provider of AI-powered contact center analytics and workforce engagement management (WEM) solutions, announced today the ...

The digital ID is designed to help nearly 3.5 million members of the trade union access essential health and social service ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

Empathy is the performance engine of modern contact centers. When taught through targeted training, reinforced by coaching, and embedded in call center QA, it scales human connection that lifts ...

The Digital Commerce Industry’s first agentic-native closed-loop learning platform that helps retailers, brands and agencies ...

Marky Sparky is a small business crafting games you and your kid can play outside. Promising review: "Our 5-year-old son ...

Credit reports are the foundation of your and the key to financial freedom. But they can be full of inaccurate and outdated information. A credit repair company helps you raise your credit score by ...

Troy Merritt lost his full PGA Tour card last year and didn't let that stop him from a full schedule. Merritt has taken ...

ServiceNow Channel Chief and SVP Michael Park shares thoughts on AI, going deeper into CRM and building a reputation in ...