From data protection to fraud prevention, cybersecurity is central to CSR. Learn how to align security with social ...

ROI by using call center QA and psychometrics to tie training-driven behavior change to measurable business outcomes, like ...

Deliver consistent omnichannel CX by unifying customer profiles, orchestration and knowledge, and using call center QA to ...

The Digital Commerce Industry’s first agentic-native closed-loop learning platform that helps retailers, brands and agencies ...

Credit reports are the foundation of your and the key to financial freedom. But they can be full of inaccurate and outdated information. A credit repair company helps you raise your credit score by ...

ServiceNow Channel Chief and SVP Michael Park shares thoughts on AI, going deeper into CRM and building a reputation in ...

The blistering punch nailed him directly in the balls. Michael Ruiz knew it instantly. Because, let’s be honest, there’s ...

Think of feedback as your secret ingredient,” says Michael Pavone, CEO of restaurant branding and marketing agency, Vigor. “Customer feedback is a goldmine if you know h | The data, insights, and ...

The San Francisco-based startup lets customers test their AI agents against vetted metrics and deploy them faster.

In 25 years of working with leaders and business to focus on customers... what I've often noticed is that the score is the end game. First it was garnering a great "satisfaction" score, then one for ...

Here's how organizations can use AI to reduce friction, personalize engagement, and proactively support customers—while keeping the human touch that builds loyalty.

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding my work at Lifehacker as a preferred source. If you're calling Walmart's 1-800 ...