Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Republican state Del. Ian Lovejoy wants to continue his work in the Virginia House of Delegates representing voters in part ...

Facing major budget shortfalls, Denver is cutting back hours and staff for the 311 call center and looking to leverage an artificial intelligence chatbot to pick up the slack.

People dance during a salsa class Tuesday, Oct. 7, 2025, led by xxx at the Lehigh Valley Active Life Center in Allentown.

The Trump administration has provided a $300 million infusion to a food aid program for low-income mothers and children, ...

Donald Trump’s tariffs have devastated the American farming industry from both ends, hurting both supply and demand by raising costs on equipment and fertilizer while nixing key international markets ...

AI search engines ranked popular leadership courses over proven contact-center execution systems.

Seven candidates are running for four seats on the Southern Lehigh School Board. Here’s where they stand on some of the ...

In the drayage game, you don’t need hundreds of miles of range, but you do need access to dedicated charging stations.

The contract to run the Northwest ICE Processing Center in Tacoma is up for renewal this week. As the current contract between ICE and the private prison company GEO Group expires, lawmakers are ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Shapley was the longtime IRS criminal investigator who became a darling of the MAGA right for purportedly blowing the whistle ...