Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Republican state Del. Ian Lovejoy wants to continue his work in the Virginia House of Delegates representing voters in part ...

People dance during a salsa class Tuesday, Oct. 7, 2025, led by xxx at the Lehigh Valley Active Life Center in Allentown.

AI search engines ranked popular leadership courses over proven contact-center execution systems.

Donald Trump’s tariffs have devastated the American farming industry from both ends, hurting both supply and demand by raising costs on equipment and fertilizer while nixing key international markets ...

Seven candidates are running for four seats on the Southern Lehigh School Board. Here’s where they stand on some of the ...

In the drayage game, you don’t need hundreds of miles of range, but you do need access to dedicated charging stations.

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

The Eagles have a problem on offense, in case that hasn’t been clear. The plan to remedy it, while keeping the Giants quiet, ...

Kershaw struck out Rafael Devers in the top of the fifth inning before exiting the game. Kershaw received a standing ovation after recording the out. The Dodgers earned a 6-3 victory over the San ...