It should now be easier to refund PlayStation games, as Sony has scrapped its chatbot in favor of a more streamlined process. If you want to refund a game, you can't do it from your console. Instead you'll need to log in to the PlayStation website or open ...

Players logging in to the PlayStation Store will now see a “Request Refund” button that streamlines the refund process by utilizing a player’s transaction history. Previously, players would often have to go through a dreaded support chatbot or even ...