Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

The Norfolk City Council discussed the decision to discontinue recording subcommittee meetings, which was first implemented ...

Is it legal to record a conversation? Michigan is a "one-party" consent state. We explain what that means in the latest 'Is it Legal.' ...

NYSEG has presented their multi-year plan which includes rate increases, hiring initiatives and expanding energy access.

Today, Nothing announced it is rolling out a new call recording feature, which will be tied to long-press of the Essential ...

Is it legal to record a conversation in Illinois? Here's what to know about state law, including whether or not Illinois is a ...

Delhi Police arrested Md Imran, a repeat offender, for disrupting an online court hearing by appearing in undergarments while smoking and drinking. He has over 50 criminal cases against him., Delhi ...

Mohd Imran, a history-sheeter from Gokulpuri, disrupted Tis Hazari Court virtual hearings by appearing in undergarments while ...

Technical analysis of IP addresses and call data records revealed he used multiple fake email IDs and frequently changed locations, complicating the tracking ...

Cisco (NASDAQ: CSCO) today announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool ...

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.

The company also announced third-party integrations for its AI assistant and new AI features for its upcoming RoomOS 26 software.