Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...
Is it legal to record a conversation? Michigan is a "one-party" consent state. We explain what that means in the latest 'Is it Legal.' ...
NYSEG has presented their multi-year plan which includes rate increases, hiring initiatives and expanding energy access.
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Is it legal to record a conversation in Illinois? Here's what state law says
Is it legal to record a conversation in Illinois? Here's what to know about state law, including whether or not Illinois is a two-party consent state.
Delhi Police arrested Md Imran, a repeat offender, for disrupting an online court hearing by appearing in undergarments while ...
Cisco (NASDAQ: CSCO) today announced enhancements to the Webex Customer Experience portfolio, including a new AI-powered tool ...
Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.
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