While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Facing major budget shortfalls, Denver is cutting back hours and staff for the 311 call center and looking to leverage an ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Get my 12 favorite biz ideas for 2024, with full launch plans included here. btw you can find these vending machines at ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Full-time Maine residents who've published distinguished poetry are eligible. Applications for the five-year position are due ...

Entrepreneurs from across the country have the opportunity to pitch their products to Walmart representatives at Walmart's ...

In the 2018-2019 shutdown, both the Liberty Bell and Independence Hall were closed to the public. Visitors should expect ...

The exterior blank wall is really big at the new wildlife hospital and education center. It is just waiting for a gorgeous mural, something Miami artists do so well.

The City and County of Denver will have Denver's 311 lines open from 7 a.m. to 5 p.m. on weekdays. But "Sunny" the 311 chatbot, will be available 24/7.

Cold outreach is still one of the most effective ways to build relationships, but success today comes down to personalization ...