The 2025 iPhone 17 lineup, running on iOS 26, introduces a host of new features. These enhancements span camera capabilities ...

Alabama freshman cornerback Dijon Lee secures a 27-24 road win against Missouri with his first career interception, Beau ...

Golden Tickets’ at Walmart’s 2025 Open Call, securing spots for their products on Walmart and Sam’s Club shelves and online.

As the federal government shutdown enters its tenth day, one major health care issue has continued to be a sticking point: ...

Mr. Benioff, the Salesforce C.E.O. and owner of Time magazine, once supported Hillary Clinton and a business tax for homeless ...

Amazon.com Inc on Tuesday announced voice recognition as part of a suite of call-center services for businesses, as the company sees growing demand for its cloud tools during the coronavirus pandemic.

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

The government has been shut down for more than a week, and Congress still appears deadlocked on a funding plan.

FedPoint executives Jeff Lane and Steve Hutcheon discussed how the company utilizes AI to gain insights and improve contact center operations.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its ...

Durbin listed various controversies for critics of Bondi's Justice Department, the closed investigation into Border Czar Tom ...