Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

At Cisco WebexOne in San Diego, Cisco president and chief product officer Jeetu Patel, presented a keynote session that ...

Shifting the focus from location to collaboration results in faster decisions and a workplace designed for impact ...

Amazon Web Services, or AWS as most people call it, is a massive player in the cloud computing world. Think of it as a giant ...

Zoom debuts AI Companion 3.0 with agentic AI, delivering powerful new features and work surfaces to transform how teams communicate and collaborate across its platform Zoom Business Services to launch ...

Zoom bets on free AI to drive enterprise adoption, despite evidence the highest return on investment comes from back-office ...

Zoom CEO Eric Yuan said people should just be themselves — not too formal — on a Zoom call.

The Green Bay Packers host the Washington Commanders on Sept. 11 in a Week 2 game at Lambeau Field. The Milwaukee Journal Sentinel is testing out an interim live-chat option before a permanent ...

SAN JOSE, Calif., Sept. 17, 2025 (GLOBE NEWSWIRE) -- Today Zoom Communications, Inc. (NASDAQ: ZM) introduced a new era of productivity, intelligent collaboration, and connection, unveiling AI ...

The Green Bay Packers hit the road for the first time this season in Week 3 against the Cleveland Browns on Sept. 21 at Huntington Bank Field in Cleveland. The Milwaukee Journal Sentinel is testing ...

As AI-powered interfaces become central to customer engagement, organizations face a critical strategic choice between voice-first and chat-first AI. While both leverage natural language processing, ...