Q: I prepaid Sears for a washer installation recently. Despite following up with multiple emails and a phone call, Sears has not installed the appliance. I’ve asked for a refund, but Sears has not ...

Sears can’t install James King’s washer, and it won’t refund him. How can he get the company to honor its obligations? Q: I prepaid Sears for a washer installation recently. Despite following up with ...

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