Burnout can happen to anyone anywhere and be detrimental to mental and physical health. Here are 5 tell-tale burnout symptoms ...

Research suggests that many professionals feel lonely and isolated at work. As many as 81% of organizations struggle with low employee morale, suggests research by Opinium on behalf of tech firm ...

The director of the Office of Unified Communications (OUC) says that on average call pickup time is 4.4 seconds down from ...

Burnout recovery explained: expert tips for healing and prevention, including key signs to recognise, how to reset burnout and lifestyle changes to support recovery ...

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?

Remote call center workers secured permission to seek early appellate review of a federal district judge’s novel ruling that limited which off-the-clock tasks count as part of their workday.

She represents the Lehigh Valley and the country on the global stage as a decorated athlete. But this week Talitha Diggs is back home in the Lehigh Valley to offer inspiration and support to some of ...

On Friday's episode of "Real Time with Bill Maher," host Bill Maher argued that to get back to what he called "old America," Democrats must scale back their more radically progressive ideology. "If we ...

Liverpool’s thin defender corps will be thinner for a while as center back Giovanni Leoni’s leg injury is an ACL tear. Leoni, 18, arrived from Parma this summer and made his Reds debut on Tuesday in ...

George Springer needed all his mental fortitude to keep himself from getting ejected during the Toronto Blue Jays’ game on Tuesday against the Boston Red Sox. Springer came up to bat in a big spot as ...

UNITED NATIONS (AP) — From France to South Korea, South Africa to Suriname, leaders gave strong support Tuesday to the U.N. chief’s call to work together to address global challenges – war, poverty ...