Utilities face increasing challenges from service disruptions, rising costs, and fraud threats. Implementing AI solutions ...

EAST LIVERPOOL — East Liverpool City Council with a unanimous vote approved the East Liverpool Fire Department to accept the SAFER (Staffing for Adequate Fire and Emergency Response) Grant they were ...

Your friends can’t agree on whether you’re quiet or outgoing—and that contradiction may actually reveal your hidden strength.

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

Cold outreach is still one of the most effective ways to build relationships, but success today comes down to personalization ...

When Brian Doubles became CEO of Synchrony in 2021, a global pandemic had upended the way companies thought about work. Remote options became ubiquitous, and many employees, when possible, were given ...

Multiple Redditors suggested taking a long break if you are feeling burned out. A prolonged change of scenery leaves some ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Over time, relational burnout can take a serious toll on a person’s emotional, cognitive, and physical well-being. Researchers refer to this cumulative strain as allostatic load, the “wear and tear” ...

Even the smallest gestures can make an enormous difference in helping build incredible and lasting bonds with the corporate ...

Notice when your mind adds commentary like "I'm terrible at this," or "this is taking too long," or jumps to the future.