EAST LIVERPOOL — East Liverpool City Council with a unanimous vote approved the East Liverpool Fire Department to accept the ...

Your friends can’t agree on whether you’re quiet or outgoing—and that contradiction may actually reveal your hidden strength.

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

When Brian Doubles became CEO of Synchrony in 2021, a global pandemic had upended the way companies thought about work. Remote options became ubiquitous, and many employees, when possible, were given ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

Even the smallest gestures can make an enormous difference in helping build incredible and lasting bonds with the corporate ...

Over time, relational burnout can take a serious toll on a person’s emotional, cognitive, and physical well-being. Researchers refer to this cumulative strain as allostatic load, the “wear and tear” ...

New research finds there’s a cost to switching back and forth between a gazillion platforms, and employees are paying the price.