TSMC remains a strong buy ahead of Q3 2025 earnings, with AI-driven demand and attractive valuation. See here for insights on ...

Microsoft Corp.’s data-center crunch will continue for longer than the company has previously outlined, underscoring the software giant’s struggles to keep up with cloud demand.

Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Nebius, an AI infrastructure start-up, has caught investor attention. Read how the recent deal with Microsoft is a big ...

Among the biggest cybersecurity acquisitions of 2025 are mega-deals by Google and Palo Alto Networks, along with multiple startup M&A deals from CrowdStrike, SentinelOne and Check Point.

AMD shares soared 24% to $203.71 after the agreement was announced Monday, adding $63.4 billion to the company’s market ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

After changing its technology and losing a major customer, Kea returned with a colorful rebrand that puts a wise-cracking ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

The services, which can cost more than $50,000 a year, make impossible dinner reservations and finagle special treatment. In ...