Effective call center coaching techniques will turn call center QA insights into action, boosting agent performance, FCR, and CSAT, while elevating customer experience.

Advanced Micro Devices lands a major GPU deal with OpenAI, boosting AI market position and revenue. Learn how this impacts ...

Forward for Food Professionals, operates under Central Food Wholesale Co., Ltd., a subsidiary of Central Retail. To mark its ...

Intel (INTC) stock rallies irrationally amid weak AI and foundry growth. Learn why investors should consider selling now ...

Since ChatGPT's late-2022 release, countless headlines have prophesized an apocalyptic future for workers: "We asked ChatGPT which jobs it thinks it will replace - and it's not good news for ...

Dow Jones Top Company Headlines at 1 PM ET: NYSE Owner to Invest Up to $2 Billion in Polymarket | South32 ... The investment from Intercontinental Exchange could help the popular prediction market ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

While voice AI agents are already able to automate simple requests, automating complex workflows is still elusive, meaning ...

Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left ...