There’s good news and bad news for those whose blood pressure shoots up when a call center directs you to a chatbot without even the possibility of first conversing with a human. First, the bad: the ...

Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated artificial intelligence.

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job, so remind yourself that your beef isn’t with them, it’s with their ...

End-of-year and holiday events can put enormous strain on digital systems; October is a critical window to test, tune and prep systems before demand surges.

AMD shares soared 24% to $203.71 after the agreement was announced Monday, adding $63.4 billion to the company’s market valuation. It’s now worth $330.6 billion, more than Coca-Cola Co., General ...

NTT DATA, a global leader in digital business and technology services, today announced it has signed a Strategic Collaboration Agreement (SCA) with Amaz ...

Customer communications have always balanced efficiency and empathy. Earlier tools leaned too far toward efficiency and left people feeling cold. This new wave of conversational AI shows it's possible ...

AMD and OpenAI have come to terms on a multi-year agreement that will see OpenAI buy several generations of Instinct GPUs, as well as invest in a 10% stake in the Santa Clara chip designer.

The restaurant voice AI provider Kea is named after a species of parrot from New Zealand. It’s a clever name for an AI voice company: Kea’s job is to listen to customer telephone orders and “parrot” ...

Companies underutilize Customer Success. "The Customer Success Talent Playbook" notes its growth from a support function to a growth engine.