However, CFOs feel great about their own prospects. A total of 90% say they are more optimistic now about their company’s ...

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job, so remind yourself that your beef isn’t with them, it’s with their ...

A Gen Zer on a student visa shares his journey to landing an Amazon analyst role, detailing his job search and the lengthy ...

Learn about interview types, formats and styles to build an effective hiring process for your small business and boost quality of hire with confidence.

TalkTalk chief operating officer Neil Smith describes its journey out of CX stack complexity towards more empowered contact centre agents.

“People analytics has been around for a while,” says Rebecca Wettemann, founder, CEO, and principal analyst of Valoir, who notes that in the HR domain, analytics has largely been restricted to ...

Altman warned that AI will compress centuries of job turnover into just a few years. Tech analysts are split: some see AI as a faster Industrial Revolution, others as a jobs apocalypse. Sam Altman ...

By JULIE WALKER and JOHN RABY Francine the calico cat is back home at a Lowe’s store in Virginia after going missing for a ...

Jonathan Lacour, Chief Technology Officer (CTO) at Mission, has over 20 years of experience leading cloud, software, and product innovation. He joined Mission through the merger of Reliam, Stratalux, ...

People keep talking about how “progressive” the world is today, but is it really? Especially when we look at how gender roles ...

Sam Altman predicts AI will disrupt the job market, starting with customer service positions, accelerating a historical rate of job turnover.