This article is published by AllBusiness.com, a partner of TIME. By Krish Chopra It was 11 p.m. on a Thursday when my phone rang—again. Another nurse practitioner student was overwhelmed and panicked ...
“From being cursed at on the phone or at the customer service counter to threats of violence in a hospital ER, frontline workers in all fields deal with difficult customer interactions,” said Emily ...
Technology offers rookie customer service staff chance to hone their pacification skills on non-humans before being posted to ...
Offering calm, disengaged responses might quell conflict in some situations, but it’s not a long-term strategy, experts say. Claudio Abilio had hoped to move on after ending a relationship she ...
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