Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

A recent Square webinar reveals how two business owners unlocked sustainable growth while maintaining a strong identity and forging deep ties to their community.

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction with a customer adds up to either strengthening or weakening the business.

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated artificial intelligence.

Meanwhile, in the Great Lakes states, a new report warned that hyper-scale data centers could use up to 365 million gallons of water annually, yet most facilities aren’t required to publicly report ...

N.J. small businesses lost millions to cybercrime last year. NJBIZ spoke with an expert for tips on how entrepreneurs can protect themselves.

Related: 3 Top Tips to Help You, as a Freelancer, Establish Long-Term Relationships With Clients Onboarding isn’t busywork. It’s insurance for the client relationship. A strong onboarding process ...

Investing in agent well-being, engagement, and coaching (backed by call center QA) directly translates into higher CSAT/NPS, fewer repeat contacts and churn, and more effective, empathetic customer ...

In the last decade and a half, boys and young men have more than doubled their average time per week spent gaming.

Republican Jack Ciattarelli and Democrat Mikie Sherrill came to Freehold to spell out what they would do for New Jersey manufacturers.

There’s good news and bad news for those whose blood pressure shoots up when a call center directs you to a chatbot without even the possibility of first conversing with a human. First, the bad: the ...