Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

A recent Square webinar reveals how two business owners unlocked sustainable growth while maintaining a strong identity and forging deep ties to their community.

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job, so remind yourself that your beef isn’t with them, it’s with their ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated artificial intelligence.

Solidigm, which has its headquarters in Rancho Cordova, is a company that's become a key player in data storage for companies involved in artificial intelligence.

Why are state and local officials so welcoming to the data center industry that appears to take more than it gives to the Buckeye state?

N.J. small businesses lost millions to cybercrime last year. NJBIZ spoke with an expert for tips on how entrepreneurs can protect themselves.

Related: 3 Top Tips to Help You, as a Freelancer, Establish Long-Term Relationships With Clients Onboarding isn’t busywork. It’s insurance for the client relationship. A strong onboarding process ...

In the last decade and a half, boys and young men have more than doubled their average time per week spent gaming.

Republican Jack Ciattarelli and Democrat Mikie Sherrill came to Freehold to spell out what they would do for New Jersey manufacturers.

There’s good news and bad news for those whose blood pressure shoots up when a call center directs you to a chatbot without even the possibility of first conversing with a human. First, the bad: the ...

Thank you for standing by, and welcome to the Fifth Third Acquisition of Comerica Conference Call. [Operator Instructions] I'd now like to turn the call over to Matt Curoe, Senior Director of Investor ...