Kevin Wu is the CEO of Leaping AI. Leaping AI automates call centers with voice AI agents for customer service and lead qualification. In recent years, AI has been the focus of the call center ...

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated artificial intelligence.

N.J. small businesses lost millions to cybercrime last year. NJBIZ spoke with an expert for tips on how entrepreneurs can protect themselves.

Related: 3 Top Tips to Help You, as a Freelancer, Establish Long-Term Relationships With Clients Onboarding isn’t busywork. It’s insurance for the client relationship. A strong onboarding process ...

In the last decade and a half, boys and young men ages 15-24 more than doubled their average time spent gaming, to about 10 hours a week, according to a major survey. Some teachers say gaming has ...

Amentum benefits from rising nuclear power demand and a recent major contract win. Click here to read why AMTM stock is a Strong Buy.

There’s good news and bad news for those whose blood pressure shoots up when a call center directs you to a chatbot without even the possibility of first conversing with a human. First, the bad: the ...

From getting shelved in 2024 to being back on the shop floor for the 2026 model year, the Hemi roared back to life this year thanks to a group of middle-aged whiz kids.

Thank you for standing by, and welcome to the Fifth Third Acquisition of Comerica Conference Call. [Operator Instructions] I'd now like to turn the call over to Matt Curoe, Senior Director of Investor ...

Mary E. Brunkow, Fred Ramsdell and Shimon Sakaguchi were awarded the prize for research showing how the body regulates its immune responses.

Air travelers are starting to see the impact of a government shutdown, as both Denver International Airport and Newark Liberty International Airport experienced ground delays Monday because of air ...

The walk to Drinkwater’s takes me past a mix of casual passersby and storefronts offering the familiar rhythms of everyday retail. At Drinkwater’s, the men’s clothier in North Cambridge, the scene ...