Telecom customer experience has evolved from basic metrics to real-time, data-driven, personalized engagement, creating new ...

Solution Market is witnessing exponential growth, driven by digital transformation and the need for seamless communication in a hybrid work environment. Valued at USD 51.2 billion in 2025, the market ...

Pakistan's telecom regulator blocked TikTok on Friday for failing to filter out "immoral and indecent" content, another blow to the social media app that has come under increasing scrutiny as its ...

Chinese tech giant Tencent Holdings has changed the name of its WeChat Work office collaboration app to WeCom, setting it up as a potential alternative to its messaging app WeChat ahead of a U.S. ban.

While it might seem simple, there are many steps involved between you calling Triple Zero, and paramedics, police or ...

Australian telecommunications company Optus sent crucial emails about a deadly triple-0 outage to an obsolete government email address, where they went unread for more than a day, parliament has heard ...

National Communication Academy (NCA) and the GSM Association (GSMA) today signed a Memorandum of Understanding (MoU) at India ...

A Russian Company, a Chinese Network, and Uganda’s Surveillance State NEWS ANALYSIS | IAN KATUSIIME | Kampala’s bustling ...

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Each day, we breathe more than 7,000 liters of air. Unsurprisingly, the quality of this air really matters. And given most of ...

SIM integration to aggressive broadband expansion and strategic policy interventions, reforms in the sector are reshaping how ...

A team of scientists from the University of Chicago, the University of California Berkeley, Argonne National Laboratory, and ...