A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

Internal communication guidelines and structure don't hurt company culture. They help it thrive. Here is how to establish guidelines.

The way you respond to feedback, criticism or unexpected challenges sends powerful signals about your openness and confidence ...

When it comes to masters of the customer inbox, it doesn’t get better than Mailchimp ... “If email is the only thing you need done, Mailchimp’s the way to go,” says Essey. To grow a subscriber list or ...

As a powerful communication tool with an already established audience base, RCS is expected to reshape the current SMS ...

Research on morality explained that absolute language is the quickest way to turn a legitimate complaint into an argument.

There are different ways to phrase this sentiment. The idea is to let the other person know that the feelings they’re having are logical and understandable. That’s another way to make them feel ...

Rocket CRM has introduced new advancements to its platform designed to transform the way organizations approach Marketing ...

Every day, investors worldwide receive thousands of pitch decks—data from the UK-headquartered Fuel Ventures suggests that, on average, it works out to about one every 88 minutes. This isn’t just a re ...

Working together as a team to better communicate between physicians and nurses as well as the complete caregiving team will ...

Do we need a better way to rate hurricanes, one that emphasizes the combination of wind speed, storm surge and rainfall, rather than wind alone? We seem to think so, and so do many other ...

In the weeks since U.S. President Donald Trump’s Alaska summit with Russian President Vladimir Putin, two things have become clear. One is that convincing Russia to end the war is proving much harder ...