To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website.

As AI-powered interfaces become central to customer engagement, organizations face a critical strategic choice between voice-first and chat-first AI. While both leverage natural language processing, ...

Recent data from Sprout Social's study reveals something interesting: Facebook pages that show higher engagement actually get 23% better reach in their followers' feeds than those with minimal ...

Technology rarely ends up being used as intended. From Facebook to AI, the most powerful applications often emerge in unexpected and surprising ways.

Marriott hosted 75 loyalty members at HQ to preview an AI chatbot for travel booking and gather customer feedback on other innovations.

There's no opt-out option for the new personalization changes, Meta said in its announcement. You always have the option of not interacting with the company's chatbots while using its apps, of course, ...

Meta says user interactions with its AI assistant will soon help generate ads and other social media content for profiles on its Facebook and Instagram platforms.

Meta Platforms to use AI interactions for personalised ads on Facebook and Instagram, sparking debate on data use in marketing.