The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website.

Recent data from Sprout Social's study reveals something interesting: Facebook pages that show higher engagement actually get 23% better reach in their followers' feeds than those with minimal ...

Technology rarely ends up being used as intended. From Facebook to AI, the most powerful applications often emerge in unexpected and surprising ways.

There's no opt-out option for the new personalization changes, Meta said in its announcement. You always have the option of not interacting with the company's chatbots while using its apps, of course, ...

Meta says user interactions with its AI assistant will soon help generate ads and other social media content for profiles on its Facebook and Instagram platforms.

Meta Platforms to use AI interactions for personalised ads on Facebook and Instagram, sparking debate on data use in marketing.

Qualtrics, the customer service software company owned by private equity group Silver Lake, has struck a deal to buy healthcare-focused technology firm Press Ganey Forsta for $6.75bn including debt, ...

Kenya Power has unveiled revamped self-service platforms designed to make its services easier, faster, and more convenient for over 10 million customers. The redesigned MyPower App features a fresh, ...

Simply sign up to the Technology sector myFT Digest -- delivered directly to your inbox. Qualtrics, the customer service software company owned by private equity group Silver Lake, has struck a deal ...

You thought your social media feed was eerily personalized? Get ready for more. And there's no way to opt-out.

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Chats between users and Meta AI will be used to build better customer profiles to inform personalised ad placements.