Discover how the Konektadong Pinoy Act could disrupt the Philippine telco market and impact PLDT’s outlook. Learn why ...

PLDT’s wireless unit Smart Communications announced on Thursday that it has launched a new video calling service powered by ...

The Department of Information and Communications Technology (DICT) confirmed that third-generation mobile networks, or 3G, will be fully phased out in the Philippines by 2026 as major operators Smart ...

THE Department of Information and Communications Technology (DICT) is fast-tracking the country’s exit from outdated mobile ...

A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job ...

Salesforce, the world’s leading AI CRM, today announced that Globe Business, the enterprise arm of Globe Telecom Inc., a ...

Converge ICT Solutions Inc. has solidified its position as the broadband provider with the fastest speeds in the Philippines, but PLDT Inc. remains to be the most preferred among subscribers. In ...

Search Engine Land » Guides » How to handle negative Google reviews & protect your brand Share When launching and successfully operating a local business, your online reputation is one of the most ...

NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...

On Saturday, Arizona Governor Katie Hobbs visited Globe after a late September storm caused major flooding leading to three deaths, and lots of damage.

Senator Edward J. Markey teamed up with fellow US Senator Ron Wyden, of Oregon, to demand answers from immigration officials about their use of facial recognition and fingerprint scanning technology ...

Walz and legislative leaders met Tuesday to discuss a special session on guns, as timing and votes for legislation like an assault weapons ban remain in the air. Minnesota Gov. Tim Walz discusses a ...