Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

A clear example is the Phone app, where answering a call now requires a horizontal swipe instead of a vertical one or single ...

With AI-powered fraud on the rise, it pays to always be cautious. Scams are getting more advanced every day, as seen with ...

Due to the nature of the alleged encounter this story contains language of a sexual nature that may be uncomfortable for some ...

The US’s Cybersecurity and Infrastructure Security Agency has issued an emergency directive, calling the hacking campaign ...

At Cisco WebexOne in San Diego, Cisco president and chief product officer Jeetu Patel, presented a keynote session that ...

Government officials have not commented on who is behind the hacks, but private experts say they believe the hackers are ...

NFL legend Mark Sanchez is fighting for his life after he was stabbed before he was due to commentate on a game. The ...

Beginning in 2022, EarthtoStar co-ran a bustling Telegram channel called Star Chat, which was home to a prolific SIM-swapping ...

Amid a consumer boycott of their Xbox business, Microsoft are apparently ending the Israeli military's access to certain ...

Companies including IBM, Dell and Cisco marketed tools specifically for Chinese police ... Their train tickets, hotel bookings, purchases, text messages and phone calls are forwarded to the government ...

The Mumbai customs department has approached the Supreme Court, challenging three Reliance group companies, Reliance Sibur Elastomers Pvt. Ltd, Reliance Corporate IT Park Ltd, and Reliance Digital ...