Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

With AI-powered fraud on the rise, it pays to always be cautious. Scams are getting more advanced every day, as seen with ...

At Cisco WebexOne in San Diego, Cisco president and chief product officer Jeetu Patel, presented a keynote session that ...

1. Tap your Phone app. 2. While in a phone call, swipe down from the top-right corner of your screen to access your Control Center. 3. Tap Phone Controls near the top of your screen. To disable Voice ...

NFL legend Mark Sanchez is fighting for his life after he was stabbed before he was due to commentate on a game. The ...

Providing sought-after total rewards and a supportive culture allows MLM Hearing to recruit and retain providers, despite a ...

Agentic AI-powered contact center is a fast-growing market for Cisco and a big opportunity for channel partners, Cisco executives told CRN at WebexOne 2025.

Cyber criminals are blackmailing 39 well-known companies on a darknet leak site. They copied their data from Salesforce.

Cybersecurity analysts warn that three of the most notorious English-speaking cybercrime groups are still operating as the ...

Salesforce said its platform wasn’t compromised, but that’s little consolation to the companies and consumers potentially impacted. The post Salesforce says social engineering to blame for breaches ...

As Trump’s cyber spending cuts and CISA firings weaken defenses, the latest government shutdown leaves federal networks even ...

All six of Nevada’s constitutional offices are up for election in 2026, including the governor’s seat. Capital Bureau Chief ...