Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

When Brian Doubles became CEO of Synchrony in 2021, a global pandemic had upended the way companies thought about work. Remote options became ubiquitous, and many employees, when possible, were given ...

Discover how iOS 26's call screening lets you silence, screen, and transcribe calls for better control and fewer interruptions.

The remote work debate often focuses only on leadership or the employee, but according to a new doctoral dissertation from ...

There’s still nothing quite like a voice on the other end of the line. A well-timed call can eliminate ambiguity, reduce ...

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Text messages between a fake DTE worker accused of murder and his wife were shown in court during an Oakland County trial.

President Donald Trump attempted to suck up to Prime Minister Narendra Modi after the Indian leader repeatedly dodged his calls in a dispute over punishing tariffs. Quoting Indian diplomatic sources, ...

Chinese side provides no details on outcome, and says ‘the US should refrain from taking unilateral trade restrictive ...

Trump’s carefully choreographed photo of Netanyahu’s apology call is intended to reassure the Arab world that the United States can rein in Israel’s destructive foreign policy.

Born in a suburb of Chicago in 1993, Kirk got started early in conservative politics, first penning an essay for right-wing ...

Slack and Microsoft Teams are the leading platforms for internal corporate communication. While both offer powerful features, ...