A good general piece of advice: Keep calm, and always be polite. Call center employees are human beings doing a difficult job, so remind yourself that your beef isn’t with them, it’s with their ...

Many of the struggles with agentic AI are tied to the fact that companies tend to lean on a single, generalized AI agent.

“While lower bills remain the top reason customers consider switching providers, other factors are gaining ground,” Haggerty explained. “Bad service experiences, a lack of alignment with company ...

THOMASVILLE — The City of Thomasville is celebrating Public Power Week, Public Natural Gas Week, and Customer Service Week ...

Sales representatives, web developers, and customer service representatives are among the easy office jobs that pay over $75,000.

If you’ve got $2,000 saved up, you can buy a variety of happiness-inducing items or experiences. You could spend it on a ...

Now, we know customer service probably isn't top of mind when you head to the grocery store. Unless you're a leisurely food shopper, you're probably on a mission that involves getting in and out as ...

AI agents are revolutionizing the service industry by boosting efficiency, cutting costs, and improving customer satisfaction.

Caniacs, rejoice! A customer service representative confirmed the Kentwood Raising Cane's has an expected opening date soon.

T-Mobile is offering a free line to some users. Here's how you can check your eligibility, plus some more tips and tricks ...

When we shop online, a chatbot answers our questions. A virtual assistant helps us track a package. And an AI system guides ...

Nearly a million jobs in London could be changed by AI, according to new research conducted LiveCareer UK. The online CV ...