Discover how iOS 26's call screening lets you silence, screen, and transcribe calls for better control and fewer interruptions.

A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into the age of sophisticated ...

Wave goodbye to the hold music blues! With Hold Assist, your iPhone takes the reins, alerting you the moment a real voice ...

With the arrival of AI, the human headcount in the contact center—including people who might otherwise answer a call and talk ...

PITTSBURGH, Pa. - The assassination of Charlie Kirk is the latest act of political violence in the U.S. Pennsylvania Gov. Josh Shapiro called for an end to political violence in a speech at a ...

Montgomery County's 911 center is considering using artificial intelligence to help handle non-emergency calls.

Contact centers have evolved far beyond phone banks and scripts. A modern contact center is now integrated with AI, analytics ...

Oryx's expanded integration with Mango Voice comes on the heels of other recent AI feature additions, including a recent ...

Ever wonder why we do what we do? Consider this a guide to answering your most frequently asked questions about the Caller-Times.