Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

At Atlassian Team ’25 Europe, Glovo’s IT leader shares how scaling corporate support systems required productive friction - and why making employees log tickets proved the smartest move yet.

Alert! This Editors' Choice-winning Apple ultraportable is $200 off. If you're Mac-curious, don't miss this rare 20% savings on one of the best laptops of 2025.

Google’s newest smartwatch delivers smarter software, longer battery life, and a repairable build. Find out more in this Pixel Watch 4 review.

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction with a customer adds up to either strengthening or weakening the business.

As federal agencies trumpet blatantly political messages blaming the “radical left” for the current government shutdown, FBI Director Kash Patel had a trainee fired for simply putting a gay pride flag ...

If you've ever clicked “Accept All,” this week's security news breakdown is for you.

Tall, rich, and beautiful, Richmond was hard to ignore. His eyes in particular were “superb,” as one contemporary remembered; Joshua Reynolds, who painted the Duke in his youth, remarked on their ...