Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

At Atlassian Team ’25 Europe, Glovo’s IT leader shares how scaling corporate support systems required productive friction - and why making employees log tickets proved the smartest move yet.

During Zendesk's AI Summit, several major advancements were announced including voice AI agents, video calling, and screen sharing for Zendesk Contact Center, and improved IT asset management, as well ...

Alert! This Editors' Choice-winning Apple ultraportable is $200 off. If you're Mac-curious, don't miss this rare 20% savings on one of the best laptops of 2025.

Google’s newest smartwatch delivers smarter software, longer battery life, and a repairable build. Find out more in this Pixel Watch 4 review.

As federal agencies trumpet blatantly political messages blaming the “radical left” for the current government shutdown, FBI Director Kash Patel had a trainee fired for simply putting a gay pride flag ...

If you've ever clicked “Accept All,” this week's security news breakdown is for you.

Tall, rich, and beautiful, Richmond was hard to ignore. His eyes in particular were “superb,” as one contemporary remembered; Joshua Reynolds, who painted the Duke in his youth, remarked on their ...

Rapid digitalisation and AI-driven automation are transforming workplaces, creating new challenges for labour rights that demand updated laws, algorithmic accountability and a human-centric approach t ...

It is time to move beyond retrofitting consumer tech and embrace rugged solutions as a core part of your digital strategy.

Every department should not have to start from scratch when setting up a Jira project. Create templates that reflect your organization’s preferred ways of working. You can include separate templates ...