Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...
Singleclic released its 2025 Dynamics 365 Readiness Primer to help teams prepare for this fall’s Release Wave 2. The guide ...
Find ready-to-use agents and more in the Microsoft 365 Copilot Agent Store and the Microsoft Marketplace. Get started today ...
Microsoft Copilot introduces Agent Mode in Office apps, enabling smarter document creation, analysis, and collaboration ...
"Today's release gives service organizations an out-of-the-box path to modern, SAP-connected field operations on Salesforce," said Markus Stierli, CEO of Vigience. "Our goal is to eliminate ...
DUBLIN, September 19, 2025--(BUSINESS WIRE)--KBRA releases research examining the structural and credit considerations of European football stadium financing amid evolving redevelopment and ...
VoidProxy is a new phishing-as-a-service platform targeting Microsoft 365 and Google accounts Attacks begin from compromised email addresses and use fake login pages hosted on disposable domains ...
Microsoft is re-badging its Sales, Service, and Finance Copilots and slashing what it charges for them.… The software and cloud biz has confirmed the addition of "role-based AI solutions" to Microsoft ...
Recently, yet another Apollo astronaut, Jim Lovell, passed on. Lovell’s fame was as defined by his role as a pop culture icon as it was by his astronaut heroics. Everybody who came of age during the ...
In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...
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